En Yakety Yaks Masticables, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help make the return process as smooth as possible.
1. Eligibility for Returns
- Timeframe: You may return items within 30 days of the purchase date.
- Condition: Products must be unused, unopened, and in the same condition that you received them. Items should be in their original packaging.
- Proof of Purchase: A receipt or order confirmation is required to process all returns.
2. Non-Returnable Items
- Perishable Goods: Opened or partially consumed yak cheese chews cannot be returned.
- Sale Items: Only regular-priced items are eligible for returns and refunds. All sale or clearance items are final sale.
- Gift Cards: Gift cards are non-returnable and non-refundable.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us:
- Email us at info@yaketyyakschews.com with your order number and the reason for the return.
- Receive Return Authorization:
- Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Prepare Your Package:
- Place the item(s) in their original packaging along with any accessories or documentation.
- Include a copy of your receipt or order confirmation.
- Clearly write the RMA number on the outside of the package.
- Ship the Item:
- Send the package to the address provided by our customer support team.
- We recommend using a trackable shipping service to ensure your return is received.
4. Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Defective or Damaged Items: If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.
5. Processing Your Refund
- Inspection: Once we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.
- Approval:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
- Partial Refunds: Partial refunds may be granted for items not in their original condition, missing parts, or damaged (not due to our error).
- Late or Missing Refunds:
- If you haven’t received a refund after 10 business days, please check with your bank or credit card company.
- If you’ve done this and still have not received your refund, contact us at info@yaketyyakschews.com.
6. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange for the same item, email us at info@yaketyyakschews.com with details and photos of the defect or damage.
- Upon approval, we will provide instructions for returning the defective item and shipping the replacement.
7. Gifts
- If the item was marked as a gift when purchased and shipped directly to you:
- You will receive a gift credit for the value of your return.
- Once the returned item is received and approved, a gift certificate will be emailed to you.
- If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves:
- The refund will be issued to the gift giver.
8. Fees and Costs
- Restocking Fee: We do not charge a restocking fee for returns that meet our return policy conditions.
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
9. Contact Information
For questions or assistance with returns and refunds, please contact our customer support:
- Email: info@yaketyyakschews.com
10. Customer Support Hours
- Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday and Sunday: Closed
- Response Time: We strive to respond to all inquiries within 24 hours on business days.
11. Fair Policy Statement
We are committed to a fair and transparent returns process that respects both our customers and our business. If you have any concerns or special circumstances, please reach out to us—we’re here to help.
12. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated effective date.
Thank you for choosing Yakety Yaks Masticables. We value your business and are dedicated to providing high-quality products and exceptional customer service.