Terms & Conditions

Bienvenido a Yakety Yaks Masticables (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.yaketyyakschews.com (“Site”) and the purchase of our products. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

Please read these Terms carefully, as they contain important information regarding your legal rights, remedies, and obligations.

1. General Information

Yakety Yaks Masticables
Email: info@yaketyyakschews.com
Address: Quebec, Canada

Our Site is intended for the sale of yak cheese dog chews and other related products. By using our Site, you confirm that you are at least 18 years old, or if you are under 18, you have the consent of your parent or guardian to use the Site.

2. Use of the Site

By accessing and using our Site, you agree to the following:

You will use the Site for lawful purposes only and will not engage in any activity that violates applicable laws or regulations.
You will not attempt to interfere with the Site’s operation or security, including through the use of malicious software or unauthorized access.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without express written permission from Yakety Yaks Chews.

3. Product Information

We sell yak cheese dog chews and other pet-related products. We strive to ensure that the information provided on our Site is accurate and up-to-date; however, we cannot guarantee that all product descriptions, pricing, availability, or other content is error-free, complete, or current.

We reserve the right to modify product descriptions, prices, or discontinue products at any time without notice.

4. Orders and Payments

4.1 Placing Orders

When you place an order through our Site, you agree that:

You are providing accurate and complete information.
All orders are subject to acceptance by us, and we reserve the right to cancel or refuse any order for any reason.
You will review your order before submission, including verifying product descriptions, quantities, and pricing.

4.2 Payment Terms

We accept major credit and debit cards and other payment methods as indicated on the Site. Payments are processed through secure third-party payment providers. By submitting your payment information, you represent and warrant that you have the legal right to use the payment method provided.

We do not store payment information. Any issues related to payment processing should be addressed directly to the payment provider.

5. Shipping and Delivery

We ship our products within Canada and to certain international destinations. Shipping costs and delivery times will be calculated based on your location and provided at checkout.

While we make every effort to ensure timely delivery, we are not responsible for delays or damages that occur during shipping, particularly those caused by carriers or customs processes for international orders.

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with the product, you may return it within 30 days of receipt, provided the product is unused and in its original packaging.

6.2 Refunds

Refunds will be processed once the returned product is received and inspected. We will refund the original purchase price, excluding shipping costs. Refunds will be issued to the original payment method within 10 business days of receiving the returned item.

6.3 Non-Returnable Items

Opened or used products cannot be returned unless they are defective or damaged upon receipt. Perishable items may also be non-returnable depending on the specific product.

7. Intellectual Property

All content on the Site, including but not limited to text, images, logos, designs, and software, is the intellectual property of Yakety Yaks Masticables or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Yakety Yaks Masticables shall not be liable for any damages arising from or related to your use of the Site or purchase of our products. This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages, loss of data, or loss of profits.

In the event that liability cannot be excluded under applicable law, our liability is limited to the amount you paid for the product in question.

9. Disclaimer of Warranties

Our products and the Site are provided on an “as is” and “as available” basis. We make no warranties, whether express or implied, about the quality, suitability, or availability of our products or Site content. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to terminate accounts, cancel orders, or refuse service at our sole discretion.

11. Privacy Policy

We take your privacy seriously. Please review our Privacy Policy [link to privacy policy] for details on how we collect, use, and protect your personal information in compliance with applicable data protection laws, including GDPR.

12. Governing Law

These Terms and any disputes arising from your use of the Site or purchase of our products shall be governed by and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of law provisions.

13. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, you agree to first attempt to resolve the issue amicably by contacting us at info@yaketyyakschews.com. If we are unable to resolve the dispute through informal negotiations, the dispute may be submitted to binding arbitration in accordance with the rules of the Canadian Arbitration Association. The arbitration shall take place in Quebec, and the decision of the arbitrator shall be final and binding.

14. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site following any such changes constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at: